MavGear.com Customer Help Desk

Shipping Information

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
Address Format: If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carrier, please enter the box number as "PO BOX" followed by the number.
Other Address Problems: In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.